Warranty conditions

Warranty conditions

Duration of Pump/Motor Warranty

The Inground Pump Chambers and Motors are guaranteed for 2 years from the date of purchase and this warranty is in addition to any rights and remedies that the purchaser may have under the Australian Consumer Law and other laws.

Duration of Inground Tank Warranty

Our Inground tanks comply with the provisions of the AS/NZ S 1546.1:2008.

Provided the Inground Tank is used and installed in accordance with our instructions, the serviceable life of the Inground Tank is 15 years from the date of purchase on a prorata basis.

Pro-rata means SFA Australia’s obligations reduce in line with the time remaining under the warranty. For example, if a warranty claim is made 5 years into a 15 year pro-rata warranty (33%), SFA Australia’s obligation under these terms and conditions is limited to a total of 2/3 of the cost of repair or replacement of the product (66%), and the purchaser must pay for any additional amounts necessary to repair/replace the product in respect of which the claim is made.

What the Warranty Relates To

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

SFA Australia makes no warranties or other representations under this warranty including but not limited to the quality or suitability of the goods. SFA Australia’s liability in respect of this warranty is limited to the fullest extent permitted by law.

If the purchaser if a consumer within the meaning of the Competition and Consumer Act 2010 (“CCA”), SFA Australia’s liability is limited to the extent permitted by section 64A of Schedule 2.

If SFA Australia is required to replace the goods under this warranty or under the CCA, but is unable to do so, SFA Australia may refund any money the purchaser has paid for the goods.

Returns will only be accepted provided that:

• The purchaser:

                o must inspect the goods on delivery and must within (7) days of delivery notify SFA Australia in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote.

                o must notify any other alleged defect in the goods as soon as reasonably possible after any such defect becomes evidence. Upon such notification the purchaser must allow SFA Australia to inspect the goods.

• SFA Australia has agreed that the goods are defective;
• The goods are returned within a reasonable time at the purchaser’s cost; and
• The goods are returned in as close a condition to that in which they were delivered as is possible.

SFA Australia shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

1. The purchaser failing to properly maintain or store any goods;
2. The purchaser using the goods for any purpose other than that for which they were designed;
3. The purchaser continuing the use of any goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
4. The purchaser failing to follow any instructions or guidelines provided by SFA Australia and
5. Fair wear and tear, any accident, or act of God.

Conditions of Warranty

The warranty is conditional upon the following:

• SFA Australia is not liable to the customer for any indirect or consequential losses including loss of profits, damage to property or act of nature beyond control.
• Warranty does not include plumbing, installation or fittings of the tanks.
• Tank has been used for the purpose for which it was designed in Australia only.
• Installation must be in strict compliance with manufacturers installation manual.
• The purchaser is responsible for ensuring that the goods are suitable for their intended use.
• The purchaser must obtain all licenses, engineers’ reports, certification and approvals that may be required for the goods.
• The purchaser has notified SFA Australia of the commencement of the warranty.
• The original invoice/receipt must be retained.
• The warranty is not transferable.
• The tank must be positioned as per written instructions.
• Damage or repair caused by fire, negligent or malicious treatment is specifically excluded from the warranty.
• The warranty applies to the structure of the tank only and does not apply to any fittings or other associated items manufactured by a third part and which was not supplied to the purchaser by SFA Australia. Such items are to be covered by their respective manufacturers’ warranties.
• The warranty does not apply to defects or faults which have been caused to the product after sale by the customer or a third part arising out of incorrect installation, abnormal or abusive use or treatment of the product, unsound foundation, unauthorized modifications, cross threading or overtightening of fittings.
• The warranty will not apply to damage caused to the tanks by the usage of chemicals in the waste water other than the chemicals approved by SFA Australia. The purchaser must provide the technical specifications of the chemical and obtain written approval prior to use of any unidentified chemicals in any manner whatsoever.
• Adequate preventative measures against wind/water erosion of the tank base must be taken as instability and may result in a tank collapsing causing damage. Failure to take these steps will render the warranty void.
• Ordinary wear and tear is excluded.
• Acts of God, including earthquake, landslides, fire, flood, storm and other natural disasters, ozone depletion, vermin etc. are also excluded.

Responsibility of risk and cost of Claim

SFA Australia is responsible for the costs directly associated with repairing the defect only.

This warranty does not cover the following which remain at the risk, cost and responsibility of the owner:-

*Costs of travel and transport or insurance of the device.

*Device installed outside 50km radius from an accredited SFA Australia Agents Office.

*All costs necessary to safely access and replace the installed device including costs of additional plant equipment, materials, machinery, handling and/or safety equipment.

*Any works required to be completed which are in addition to those directly related to rectification of a defect.

This warranty is not transferable.

*This warranty shall not apply when the product is sold or installed outside Australia.

NB:

• Do not dispose of any foreign bodies or products such as solvents, paints, caustic soda, acids, citrus oil products or other chemicals in sanitary fixtures connected to this device.
• Do not dispose of foreign objects, feminine hygiene products, wet wipes or paper hand towels in the system.

If a device is defective and covered under our warranty, SFA Australia will repair or replace the defective device within a reasonable time depending on the nature of the defect.

Limitation of Liability

Whilst SFA Australia shall use their best endeavours to provide the services based upon the instructions supplied by the purchaser, the purchaser acknowledges that resulting goods made to the purchaser’s designs/specifications may result in damage or loss to property and/or serious or fatal injury to any person/s where an unknown design fault may be present. The purchaser agrees to release and indemnify SFA Australia, their officers, directors, agents, servants, employees and shareholders from any and all liabilities, claims, demands or actions or causes of action whatsoever including any liability imposed by statute, arising out of any damage, loss or injury (including personal injury, death, property loss, delay, sickness, strike, terrorism, bankruptcy, war, quarantine, weather, upset, disappointment, inconvenience, or expense) to the purchaser or third parties due to the services whether such loss, damage or injury results from any act, omission, or negligence of SFA Australia, their officers, directors, agents, servants, employees and shareholders and suppliers, or from some other cause.

Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm, or other event beyond the reasonable control of either party.

To make a warranty claim, you must cease using the goods as soon as the defect arises and make a claim under this warranty in writing by filling in the WARRANTY REQUEST FORM and submitting it. As part of this process, you will be asked to include a description of the fault, a description of the product and proof of purchase.

Rain2Home ®

Warranty Terms and Conditions 

This warranty is provided by: SFA Australia Pty Ltd (“the Company”)

Registered office: [Company Address]

1. Scope of Warranty
   1. This warranty applies to the product described as the Rain2Home ®Valve & Pump (“the Product”) purchased by you, the consumer (“the Customer”).
   2. This warranty covers the Product against defects in materials and workmanship that arise during normal use of the Product in accordance with the manufacturer’s guidelines and instructions
   3. This warranty is in addition to any rights and remedies that the Customer may have under the Australian Consumer Law (“ACL”)and other laws.
2. Duration of Warranty
   1. This warranty is valid for a period of 2 years from the date of purchase (“the Period of Warranty”).
3. Warranty Coverage
   1. Under the ACL the Customer is entitled to a replacement or refund for a major failure and limited compensation for other reasonably foreseeable loss or damage.
   2. During the Period of Warranty, the Company will, at its discretion, repair or replace the Product or any defective part within a reasonable time (having regard to the nature of the defect), provided that:
      1. Installation was in strict compliance with manufacturers installation manual supplied.
      2. The warranty is not excluded by these terms and conditions.
      3. The Product has not been modified, repaired, or serviced by anyone not authorised by the Company.
      4. The Product is returned to the Company; and
      5. Proof of purchase is provided.
   3. If the Product is replaced, the replacement may be new or refurbished of equivalent specification. If the Company replaces the Product, the Original Product becomes property of the Company.
   4. If the Company repairs or replaces the Product, the warranty will continue for the remainder of the original Period of Warranty from the date of repair or replacement.
4. Exclusions
   1. This warranty does not cover:
      1. The damage is caused by misuse, neglect, accident, improper installation or failure to follow instructions supplied with the Product;
      2. The damage is caused by foreign objects inside the pump or the Product change over valve (plastics left in the tank from manufacture or post installation drilling);
      3. Normal wear and tear;
      4. Damage resulting from improper installation, operation, or maintenance;
      5. Damage from use that is not in accordance with product instructions;
      6. Damage from a failure to properly maintain;
      7. Damage caused by lightning strike, or power surges, or power spikes;
      8. Damage caused by corrosive chemicals added to the water or abrasive water;
      9. Damage caused by operating the pump on power other than correct mains power, or operating the pump on power supplied by a domestic generator, power supply of voltage less than 230V, power supply of voltage above 240V;
      10. Damage from service performed by anyone who is not an authorised service provider; or
      11. Defects caused by normal usage of the Product.
   2. This Warranty is void if the serial number has been removed or defaced.
   3. This Warranty does not apply if the Product is sold outside of Australian mainland and is void if it is installed outside Australian mainland
5. Transportation Costs
   1. All transportation charges incurred in returning defective Products, or any of its component parts, for repair, together with the cost of returning them to the Customer must be paid by the Customer.
6. Acknowledgement
   1. The Customer acknowledges that:
      1. The Product is fit for the purpose of pumping clean rainwater free from debris and foreign objects;
      2. The first flush diverters and rainwater screening heads are to be used and maintained to keep the tank free from leaves & sludge build up; and/or
      3. It is the Customer’s responsibility to ensure that the product is fit for their purpose and of sufficient size & performance for their application.
   2. The Customer acknowledges and agrees that defect or damage caused or resulting from or relating to use of the Product contrary to clause 6.1 is misuse as contemplated by clause 4.1.1 or improper operation as contemplated by clause 4.1.4 and is therefore excluded form warranty.
   3. The Customer further acknowledges that performance data quoted is generally from test data and is approximate and does not take into account factors in the installation such as loss of pressure and flow due to pipework & pipe-fittings and valves
7. Limitation of Liability and Indemnity
   1. Subject to clause7.2 and to the extent permitted by the ACL and relevant state legislation, the sole obligation of the Company under this agreement is to use its best endeavours to provide the Product, or to repair the Product, or repair or replace (at the Company's discretion) any part of the Product which is found to be defective during the Period of Warranty. The Seller will not be liable for any other claims or damages including, but not limited to, claims for faulty design, negligent or misleading advice, damages arising from loss or use of the Goods, damage or loss to property, special or consequential damages or injury to any person (including serious or fatal injury to any persons where an unknown design fault may be present), corporation or other entity.
   2. If the Product is supplied to the Customer as a "consumer" of goods or services within the meaning of that term in the ACL (as amended) or relevant state legislation, the Customer will have the benefit of certain non-excludable rights and remedies in respect of the Product. Nothing in these terms and conditions excludes or restricts or modifies any condition, warranty, right or remedy which pursuant to the ACL or similar legislation is so conferred. If the Product is a product not ordinarily acquired for personal, domestic or household use or consumption, under section 64A of the ACL and similar provisions of relevant state legislation, the Company limits its liability to payment of an amount equal to the lowest of:
      1. the cost of replacing the Product or supplying equivalent Product;
      2. the cost of repair of the Product; or
      3. the cost of having the Product repaired or replaced.
   3. Subject to clause 7.2., the Company is not liable for default or failure in performance of its obligations pursuant to these terms and conditions resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, accidents, fires, explosions, earthquakes, floods, the elements, strikes, labour disputes, shortage of suitable parts, components, materials including ink, chemicals and paper, labour or transportation or any other cause beyond the reasonable control of the Company.
   4. To the fullest extent permitted by Statute, the Customer agrees to release and indemnify the Company, their officers, directors, agents, servants, employees and shareholders from any and all liabilities, claims, demands or actions or causes of action whatsoever including any liability imposed by statute, arising out of any damage, loss or injury (including personal injury, death, property loss, delay, sickness, strike, terrorism, bankruptcy, war, quarantine, weather, upset, disappointment, inconvenience, or expense) to the Customer or third parties due to the services whether such loss, damage or injury results from any act, omission, or negligence of the Company, their officers, directors, agents, servants, employees and shareholders and suppliers, or from some other cause.
8. Condition of Installation
   1. The Warranty does not include costs of removal and reinstallation.
   2. This warranty will be null and void unless:
      1. The installation of the Product assembly is constructed to allow for easy removal for servicing, and replacement, warranty replacement or upgrading.
      2. The installation is not constructed in a manner that specialized tools, or paid tradespersons, or external paid contractors, are required to be engaged in order to remove and/or replace and/or refit the Product.
      3. All pumps of the Product are installed using barrel-union connections to facilitate easy servicing or replacement.
      4. If the rainwater tank is installed under eaves or other structure such as a deck, the pump of the Product is easily removed for servicing or repairs.
9. Geographical Coverage
   1. This warranty applies to Products purchased in the Australian mainland.
   2. This warranty is void for Products installed outside of the Australian mainland.
10. Transferability
    1. To the extent permitted by Statute, this warranty is non-transferable and applies only to the original purchaser of the Product.
11. Governing Law and Jurisdiction
    1. This warranty is governed by the laws of Victoria, Australia.
12. Make a Claim
    1. As soon as a defect arises use of the Product must cease and a warranty claim must be made as soon as possible thereafter.
    2. Warranty Claims must be made in writing via the following link: https://www.sfapumps.com.au/en/need-help-after-sales-service-here
    3. The Customer will need to provide:
       1. Proof of purchase showing the date of purchase, seller details, and product description;
       2. Description of the Product;
       3. The Product serial number/identification;
       4. A clear description of the defect; and
       5. Photos of the installation including the pump inside and outside of the tank.
    4. The Company will advise the Customer on next steps, which may include returning the Product to us for inspection.